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What is a serviced apartment?

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A serviced apartment (or aparthotel) offers facilities like a traditional hotel. The additional value of a service apartment over a regular hotel room is that you get more space, a kitchen or kitchenette, convenience, and privacy like a true home. Enables you to live like a local when traveling – and usually at a lower cost than a hotel room.

What is the difference between a studio and a 1-bedroom apartment?

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A studio has an open space plan. This means that it is an open living area in which there are no separate rooms. A 1-bedroom apartment consists of one bedroom and separate living area.

How many guests can stay in my serviced apartment?

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This depends on the apartment that you booked. Generally speaking, the following rules apply:

Studio - maximum two persons
1-bedroom apartment – 2 persons
2-bedroom apartment - 4 persons
3-bedroom apartment – 6 persons

In case you are traveling with children, please inform our consultants or mention this in the inquiry.

What is the pet policy in serviced apartments?

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Some accommodations will allow pets; however, every accommodation has its own pet policy. For more information please refer to the ‘Facilities’ tab on the specific accommodation page on our platform. Please inform our consultants if you bring your pet with you.

What are the facilities in my accommodation?

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The most important facilities are shown on our platform. In the offer and/or confirmation, the actual facilities and conditions are provided.
The information about accommodations and facilities is provided by the locations. No rights can be obtained from this information.

How can I make a reservation or request?

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Do you want to make a reservation or request for a serviced apartment at Preferred?

You can use our personal service, call us at +31 (0)299-656527,
send a question by e-mail to
or, send us an inquiry through our platform

Can I make an online reservation?

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Via our platform, you can either request a proposal for an apartment directly or add it to Your Preferred Selection where your accommodations are saved. You can add up to 3 different accommodations to Your Preferred Selection for which you can request a proposal. Once the request is made, Serviced Apartments by Preferred will get back to you with a tailor-made offer.

Can I also ask for your help if I do not book an apartment on a regular base?

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Yes! We are more than happy to assist with all corporate requests. It doesn’t matter how often you book an accommodation. It is our pleasure to assist you!

Is there a minimum length of stay required to book an apartment?

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This varies per accommodation and request. For some accommodations, a minimum length of stay applies. Our consultants will inform you if a minimum stay applies to your request.

Can I make any special requests at the accommodation?

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During the reservation process, you have the opportunity to make special requests. Upon your request, we will inform you if/when/how the accommodation can fulfill your request.

What cancellation policy applies to my reservation?

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Each accommodation has its own cancellation policy. You can find the cancellation policy for each accommodation listed on the ‘Policies & conditions” tab on the property page on our platform.
The exact policy may vary per request, Preferred will inform you of the policy that applies to your request in the offer.

How can I amend my reservation?

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If you need to amend your reservation, please contact one of our consultants. All changes are subject to availability and if you wish to shorten your stay, cancellation charges may apply.

What check-in and check-out times apply to my reservation?

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At most properties you can check in from 3 pm, however, this varies per location. Check-out is in general between 10 am and noon. The information on check-in and check-out times are available on the property page on our platform.

How can I check in to my accommodation?

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This depends on the accommodation you book. When confirming the booking, we will inform you of the check-in policy that applies to your reservation. In general, it will be one of the following procedures:

- 24-hour reception or concierge: similar to what you would expect in a hotel.
- Self-check-in: We provide access codes for access to the main building and key safe.
- Off-site check-in and key collection: keys will need to be collected from a location different than your apartment.

Why do you request a credit card and expiration date when making a reservation?

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We often have to ask for a guarantee when making a booking. It is necessary to provide a credit card and expiration date to guarantee your accommodation for late arrival and for the accommodation to have in case of a no-show. If you do not have a credit card please contact one of our hotel consultants to discuss alternative options.

What are my payment options?

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Payment via bank transfer or credit card is required most of the time prior to the arrival of the guests. In case of a credit card payment, sometimes accommodations require a credit card authorization form which is completed by the cardholder. We will inform you about the exact payment policy in the offer you receive.

Who is Serviced Apartments by Preferred?

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Serviced Apartments by Preferred is part of Preferred Hotel Reservations. We offer serviced apartments (aparthotels) throughout Europe on an online platform, combined with our tailored service without any reservation costs! A hybrid model that makes your life as easy as possible, when it comes to searching for the perfect accommodation. Just look at our portfolio for extended stay accommodations or contact our dedicated consultants to conveniently assist you in booking your accommodation. Quality is our priority; our service is free of charge and benefits you with our special rates and conditions!
Preferred is not only your partner if you’re looking for a long stay or serviced apartment. We have been a hotel and apartment specialist for the corporate market, since 1999! We can assist you with hotels, meeting- and conference venues as well. Read more in Our Story or take a look at

If my preferred destination is not on the platform, are you able to assist me?

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We are handling all requests, so yes!
We will always search for the most suitable accommodations, rates and policies. Just send your request to or contact us at +31 (0)299 656 527.

Do you charge anything for your service and for using the platform to find the right accommodation?

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We offer our platform combined with our personal and independent service, free of charge, to find the best apartment for you.

How can Preferred be independent and transparent?

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Preferred is an independent provider which aims to match the supply of the serviced apartments market to its demand.

• Accommodations do not pay any costs for a placement.
• Accommodations pay a fee to Preferred, based on the revenue generated by the accommodation.
• If an accommodation offers a paid promotion, this will be mentioned in the search results.
• The order in which the offers are displayed is completely random.
• Preferred does not use cookies and the option to display a personalized offer.
• Published ratings and reviews have been verified for authenticity and have never been tampered with or obtained commercially.
• Published ratings and reviews are from users of the Preferred service.

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Let us do the work

No time, or simply no energy to investigate accommodations by yourself? Doing what we do best, allows us to find the ideal serviced apartment for you. All that is required, is simply sending us your preferences via the button below. You’ll immediately receive the best personalized accommodation suggestions! So, why not request our expertise at your service?

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This platform for serviced apartments is part of Preferred Hotel Reservations. Also for group reservations, meeting spaces or congresses, Preferred Hotel Reservations is the right partner for you. We would be more than happy to assist you!

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