FAQ

A serviced apartment (or aparthotel) offers facilities like a traditional hotel. The additional value of a service apartment over a regular hotel room is that you get more space, a kitchen or kitchenette, convenience, and privacy like a true home. Enables you to live like a local when traveling – and usually at a lower cost than a hotel room.

A studio has an open space plan. This means that it is an open living area in which there are no separate rooms. A 1-bedroom apartment consists of one bedroom and separate living area.

This depends on the apartment that you booked. Generally speaking, the following rules apply:

Studio - maximum two persons
1-bedroom apartment – 2 persons
2-bedroom apartment - 4 persons
3-bedroom apartment – 6 persons

In case you are traveling with children, please inform our consultants or mention this in the inquiry.

Some accommodations will allow pets; however, every accommodation has its own pet policy. For more information please refer to the ‘Facilities’ tab on the specific accommodation page on our platform. Please inform our consultants if you bring your pet with you.

The most important facilities are shown on our platform. In the offer and/or confirmation, the actual facilities and conditions are provided.
The information about accommodations and facilities is provided by the locations. No rights can be obtained from this information.

Do you want to make a reservation or request for a serviced apartment at Preferred?

You can use our personal service, call us at +31 (0)299-656527,
send a question by e-mail to servicedapartments@preferred.nl
or, send us an inquiry through our platform https://preferredservicedapartments.com/en

Via our platform, you can either request a proposal for an apartment directly or add it to Your Preferred Selection where your accommodations are saved. You can add up to 3 different accommodations to Your Preferred Selection for which you can request a proposal. Once the request is made, Serviced Apartments by Preferred will get back to you with a tailor-made offer.

Yes! We are more than happy to assist with all corporate requests. It doesn’t matter how often you book an accommodation. It is our pleasure to assist you!

This varies per accommodation and request. For some accommodations, a minimum length of stay applies. Our consultants will inform you if a minimum stay applies to your request.

During the reservation process, you have the opportunity to make special requests. Upon your request, we will inform you if/when/how the accommodation can fulfill your request.

Each accommodation has its own cancellation policy. You can find the cancellation policy for each accommodation listed on the ‘Policies & conditions” tab on the property page on our platform.
The exact policy may vary per request, Preferred will inform you of the policy that applies to your request in the offer.

If you need to amend your reservation, please contact one of our consultants. All changes are subject to availability and if you wish to shorten your stay, cancellation charges may apply.

At most properties you can check in from 3 pm, however, this varies per location. Check-out is in general between 10 am and noon. The information on check-in and check-out times are available on the property page on our platform.

This depends on the accommodation you book. When confirming the booking, we will inform you of the check-in policy that applies to your reservation. In general, it will be one of the following procedures:

- 24-hour reception or concierge: similar to what you would expect in a hotel.
- Self-check-in: We provide access codes for access to the main building and key safe.
- Off-site check-in and key collection: keys will need to be collected from a location different than your apartment.

We often have to ask for a guarantee when making a booking. It is necessary to provide a credit card and expiration date to guarantee your accommodation for late arrival and for the accommodation to have in case of a no-show. If you do not have a credit card please contact one of our hotel consultants to discuss alternative options.

Payment via bank transfer or credit card is required most of the time prior to the arrival of the guests. In case of a credit card payment, sometimes accommodations require a credit card authorization form which is completed by the cardholder. We will inform you about the exact payment policy in the offer you receive.

Serviced Apartments by Preferred is part of Preferred Hotel Reservations. We offer serviced apartments (aparthotels) throughout Europe on an online platform, combined with our tailored service without any reservation costs! A hybrid model that makes your life as easy as possible, when it comes to searching for the perfect accommodation. Just look at our portfolio for extended stay accommodations or contact our dedicated consultants to conveniently assist you in booking your accommodation. Quality is our priority; our service is free of charge and benefits you with our special rates and conditions!
Preferred is not only your partner if you’re looking for a long stay or serviced apartment. We have been a hotel and apartment specialist for the corporate market, since 1999! We can assist you with hotels, meeting- and conference venues as well. Read more in Our Story or take a look at www.preferredhotelreservations.nl

We are handling all requests, so yes!
We will always search for the most suitable accommodations, rates and policies. Just send your request to servicedapartments@preferred.nl or contact us at +31 (0)299 656 527.

No!
We offer our platform combined with our personal and independent service, free of charge, to find the best apartment for you.

Preferred is an independent provider which aims to match the supply of the serviced apartments market to its demand.

• Accommodations do not pay any costs for a placement.
• Accommodations pay a fee to Preferred, based on the revenue generated by the accommodation.
• If an accommodation offers a paid promotion, this will be mentioned in the search results.
• The order in which the offers are displayed is completely random.
• Preferred does not use cookies and the option to display a personalized offer.
• Published ratings and reviews have been verified for authenticity and have never been tampered with or obtained commercially.
• Published ratings and reviews are from users of the Preferred service.